Alcune info utili per aiutarti nei tuoi acquisti, ma ricorda che siamo sempre a disposizione se vorrai contattarci all'indirizzo email: info@euroshoesroma.it

Do I need to have an account to place an order?

No, per poter acquistare su www.euroshoesroma.it non è necessario creare un account. Ma ti consigliamo di farlo per tenere maggiore traccia dei tuoi ordini. Registrati

I forgot my password, what should I do?

Simply follow the instructions on "Forgot your password?" on the login page and enter your email. You will receive an email with instructions.

How can I receive updates via email?

If you want to stay informed about new arrivals, current trends and exclusive promotions, enter your email address at the bottom of the homepage, sign up for the newsletter .

How do I complete an order?

Here is the right way to follow:

  1. Choose the category or brand you prefer from the drop-down menu.
  2. Select the size of the product you like and click "Add to Cart". Once you have chosen the item you prefer, proceed to checkout.
  3. Log in or place your order as a guest.
  4. Enter your shipping address, payment method and delivery information to complete your order. Once your payment is confirmed, we will carefully prepare it and send it to where you indicated. We will keep you updated step by step.
Can I order over the phone?

It is not possible to complete the payment by phone or instant messaging, but we can create the order for you and send you the summary. At that point you can review it from your account and make the payment.

Where can I find size advice?

Click on "Size Table" to see the size with conversions for your country of reference. If you need further information do not hesitate to contact us.

Can I cancel or change my order?

Yes, you can do this by contacting customer service. If the order has not yet been processed, cancellation of an order must be communicated within 12 hours of placing the order.

What payment methods do you accept?

We accept all major credit and debit cards from the Visa, Mastercard and Maestro circuits and American Express. We also accept payments via Paypal, Google Pay and Apple Pay. If you have a Shop Pay account you can proceed to pay via the latter.

How do I know if an order was successful?

Riceverai una mail di conferma d'ordine. Ti consigliamo di controllare bene in tutte le cartelle, anche quelle in Spam, o, se vuoi essere sicuro di ricevere tutti gli aggiornamenti, puoi aggiungere il nostro indirizzo email, info@euroshoesroma.it tra i tuoi contatti.

The article I would like is finished. Will it be available again? Can I reserve an item to purchase in the future?

Unfortunately not. The items are not restocked and it is not possible to reserve them, but we work constantly to always offer you the latest news.

Gli articoli su www.euroshoesroma.it sono autentici?

At 100%. We purchase only and exclusively from Brand Companies, thus guaranteeing the authenticity of each item.

How is my order packaged?

Il tuo ordine sarà accuratamente confezionato in una confezione protettiva euroshoesroma.it

How much is the shipping fee?

In Italy, shipping is free for orders over €50. For orders under €50 the shipping cost is €5.00

When will I receive my item and how can I check the package in transit?

Once your order is confirmed, your item will be shipped within 2 business days. Delivery normally takes 2/4 working days, except in remote areas served less frequently by couriers. You will receive tracking information via email when the package is delivered to the courier.

I haven't received the tracking via email, what can I do?

If you haven't received it, it probably hasn't been shipped yet. Before contacting us for clarification, we suggest you also check the spam folder in your inbox.

I received the tracking via email and upon checking it shows "shipping does not exist", what can I do?

If you have received the tracking via email it means that your package is ready to be collected by the courier. We advise you to wait the time necessary for the collection and entering the code into the transport company's computer system.

Shipping costs are different from those in the "Terms and conditions of sale" section. How come?

The normal conditions of sale are shown in the static sections of our website. However, during promotions or special events these conditions may be subject to temporary changes. Any changes will be reported on the Homepage.

What couriers are used for shipments?

We rely on multiple couriers, based on the delivery area. They are GLS, DHL, Crono Poste Italiane.

I would like to make a return request, how can I do it?

You can make a return request by sending an email to our Customer Service or using the appropriate " Request Return " section on the site (if present). To facilitate the acceptance of your request, we suggest you enter the reason for the return, the items to be returned and clearly specify whether you want a replacement of the item or prefer to return it and receive a refund.

Come funziona la pratica di restituzione/reso di un prodotto acquistato su euroshoesroma.it ?

It's very simple. Please wait for your request to be approved. We will send you by email the link to book the collection with our courier, who will have the consignment note with him. As soon as the item is received, it will be checked in every part to guarantee its integrity. Once we have verified that your item is compliant, we will send the item as a replacement or, in the case of a return, a refund.

How do I prepare my item for return?

Segui questi passaggi per preparare il tuo reso:

  1. Posiziona gli articoli non desiderati negli imballaggi originali all'interno della confezione euroshoesroma.it.
  2. Se ti viene mandata via mail la lettera di vettura (a volte non sarà così perché la porterà direttamente il corriere.), attacca le due etichette Lettera di Vettura, che riportano la dicitura “da lasciare sul pacco” all'esterno della confezione euroshoesroma.it.
  3. Il terzo tagliando lo conservi, utile per monitorare lo stato del tuo reso.

NB: Non applicare etichette se si tratta di una scatola personalizzata del brand.

Can I return an item that I don't like?

All items can be returned, if the following conditions are met:

The return request is forwarded within 14 days of receiving the order;

Whether the item has been used or suffered damage during testing;

If the item has not been soiled or has undergone washing;

If the item retains all original pendants, labels, tags, boxes and finishes;

If the item has not undergone modifications of any kind.

For more information, please see our dedicated Returns and Refunds section.

I received a different item than the one ordered, what can I do?

We invite you to make a return request, specifying your request and, where possible, attach a photo of the item received and a photo of the item code.

I received a faulty/defective item, what can I do?

We invite you to make a return request, specifying your request and attaching a photo of the item received.

Can I replace an item received with another item?

Replacements can only be made in case of size change, if the change is available. However, it is not possible to replace one item with another.

When will I receive my refund?

Refunds are released to your original payment method and made within 7 business days of receiving the item. Time to carry out the necessary checks. They usually appear within 10 business days, depending on the payment provider's processing time.

How can I contact Customer Service?

Il Servizio Clienti fornisce assistenza esclusivamente tramite l'indirizzo email info@euroshoesroma.it

I tried to contact Customer Service, but I received no response. How can I do?

Customer Service is active from Monday to Friday from 9:00 to 20:00. If you write out of hours, your request will be examined on the first available day.

Our customer service is available from Monday to Sunday from 9.00 to 20.30.Average response time: 24 hours
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